Last updated: 31 October 2026
This Return & Refund Policy explains when and how you can cancel a paid service or request a refund on Prime Property Adda. By purchasing any paid plan or service on our website, you agree to this policy.
1. Services Covered
This policy applies to paid services offered by us, such as:
- Premium or featured property listings
- Subscription and membership plans for owners, builders and agents
- Banner ads, promotions and other advertising packages
- Any other paid service shown on our website
Since we provide digital services and not physical goods, there is no product "return". Only eligible payments can be refunded as per this policy.
2. Free Services
Searching properties, creating a basic account and posting free listings do not involve any payment, so no refund is applicable.
3. Cancellation of a Plan
- You may request cancellation of a paid plan by contacting us in writing through email or phone.
- Once a plan is activated and your listing or promotion is live, the service is treated as started.
- Cancellation will stop future renewals, but it does not automatically create a refund for the period already used.
4. When You Are Eligible for a Refund
You may be eligible for a full or partial refund in these cases:
- Duplicate payment: the same amount was charged more than once for the same service.
- Payment deducted but service not activated: money was debited, but the plan or listing was not activated within 72 hours.
- Technical error from our side: the service could not be delivered because of a fault on our platform.
- Cancellation before activation: you request cancellation before the plan or listing has gone live.
- Wrong amount charged: you were charged more than the price shown at the time of purchase.
5. When Refunds Are Not Given
- The plan has been activated and the listing or promotion has already gone live, or been partly used.
- You changed your mind after using the service.
- Your listing was rejected, suspended or removed for violating our Terms & Conditions.
- You provided wrong or incomplete details, due to which the service could not be delivered.
- You did not receive enquiries, leads or sales. We do not guarantee any number of enquiries or deals.
- The property was sold, rented or withdrawn by you during the plan period.
- The refund request is made after 7 days of payment.
6. Payments Between Users
Token amounts, booking amounts, advance payments, rent, brokerage or any other money paid by one user to another owner, builder or agent are outside our control. Prime Property Adda is not responsible for refunding such payments. Please settle them directly with the concerned party and keep written proof of every payment.
7. How to Request a Refund
To request a refund, email or call us within 7 days of the payment with the following details:
- Your name, registered mobile number and email address
- Transaction ID, date and amount paid
- Plan or service name
- Reason for the refund request, with a screenshot or proof if available
8. Refund Process and Timeline
- We will review your request and reply within 5 to 7 working days.
- Approved refunds will be sent to the original payment method (bank account, card, UPI or wallet).
- It may take 7 to 10 working days for the amount to reflect in your account after approval, depending on your bank or payment provider.
- Payment gateway charges and applicable taxes may be deducted from the refund where permitted by law.
9. Partial Refunds
In some cases, we may approve a partial refund based on the unused portion of the plan, at our discretion and subject to the circumstances of the case.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page. Please also read our Terms & Conditions, Privacy Policy and Disclaimer.
11. Contact Us
For any refund or cancellation query, please contact:
Prime Property Adda
Email: [your-email@example.com]
Phone: [+91-XXXXXXXXXX]
Address: [Office address, City, State, PIN]